TITLE Volunteer Rostering and Support Officer
REPORTS TO National Clinic and Volunteer Development Manager
WORKING HOURS Full-time (Fix Term Contract)
-------------------------
OVERVIEW
FLAC is a human rights organisation which exists to promote equal
access to justice.
FREE LEGAL ADVICE CLINICS
FLAC provides a network of Free Legal Advice Clinics operated in
partnership with Citizens Information Services (CIS?s). Free legal
advice is provided in **Apply on the website** clinics by over **Apply
on the website** volunteer lawyers in **Apply on the website** Citizen
Information Centres throughout the country. FLAC currently operates
the Free Legal Advice clinics remotely.
-------------------------
JOB DESCRIPTION
The Volunteer Rostering and Support Officer will be responsible for
efficient administration of clinic rosters and supports to FLAC
volunteers and Citizen Information Centres (CIC?s) within a number
of Citizen Information Services (CIS?S).
The Volunteer Rostering and Support Officer will contribute to the
delivery of FLAC?s volunteer management service which ensures good
governance, compliance and best practice in Free Legal Advice Clinics
throughout the country.
RESPONSIBILITIES
1. VOLUNTEER SCHEDULING AND ROSTER COORDINATION
* Compile rosters for clinics in consultation with volunteers
* Schedule and monitor the attendance of volunteers in Free Legal
Advice Clinics ensuring continuity of services
* Confirm and amend weekly volunteer rosters on a daily basis for
the next working day
* Manage volunteer cancellations and swaps ensuring that replacement
volunteer are found in a timely and systematic way
* Ensure that volunteers with the required experience and skills are
rostered to appropriate clinics
* Liaise with clinics partners (CIC?s) to confirm volunteers for
daily clinics
* Cover the volunteer phone daily, including some out of office
hours
* Deal with volunteer queries and issues as they arise, referring
them to the Clinics and Volunteer Development Manager as necessary
* Advanced planning to ensure roster gaps are filled
* Liaise with Telephone Information Line staff to ensure smooth
running of remote clinics
* Administer confirmation of Service User appointments in remote
clinics
2. RELATIONSHIP BUILDING
* Build strong relationships with all relevant external stakeholders,
CIS?s, CIC?s, CIC Development Managers
* Build positive and professional relationships with volunteers to
support their volunteering and to ensure all volunteers understand
their role within FLAC
* Liaise and support Regional and Development Managers in CIS?s
with agreed visits throughout the year
3. VOLUNTEER RECRUITMENT
* Support the development and implementation of FLAC?s national
volunteer recruitment strategy
* Process volunteer applications including screening, induction and
sit-in?s
* Liaise with and support CIS?s with volunteer recruitment
* Monitor volunteer compliance with FLAC volunteer Guidelines
* Co-facilitate Volunteer Induction sessions
* Monitor volunteer numbers to assigned clinics to identify and fill
volunteer vacancies
* Contribute to the promotion of volunteering with FLAC
4. VOLUNTEER TRAINING AND SUPPORT
* Plan and coordinate the delivery of continuous professional
development (CPD) training for volunteers
* Liaise with trainers and facilitators to brief on training
requirements
* Ensure that volunteers receive CPD certs for training attended
* Contribute to the recognition of volunteers through identified
schemes and ceremonies
5. VOLUNTEER AND CLINIC POLICIES AND PROCEDURES
* Ensure volunteers are aware of the services provided by other
organisations
* Inform all volunteers of FLAC?s mission and campaigns
encouraging the volunteer to direct service users to other relevant
organisations
* Inform volunteers of their roles and responsibilities under each
of the procedures
* Promote and monitor compliance with FLAC?s Data Collection
Programme by volunteers and CIC?s
6. ADMINISTRATION
* Maintain accurate records for regular reporting to CIB, FLAC and
other stakeholders as necessary
* Support the administration of obtaining feedback from stakeholders
* Compile reports of activity as requested
* Comply with FLAC?s Health and Safety policies and procedures
* Any other duties as reasonably may be required from time to time
in connection with this post
QUALIFICATIONS, EXPERIENCE AND COMPETENCIES
The successful candidate will have:
QUALIFICATIONS
* A relevant degree
* Relevant Volunteer Management training
EXPERIENCE
* Experience of scheduling, rostering and administration of
volunteers
* Experience of supporting volunteers
* Experience of establishing effective working relationships with
numerous stakeholders
* Knowledge of Salesforce or other CRM databases
COMPETENCIES
ESSENTIAL
* Strong administration and organisation skills
* Attention to detail
* Proven problem solving skills
* Capacity to manage stress
* Excellent interpersonal and communication skills
* Good telephone manner
* Excellent IT skills with competency in competency in Microsoft
Office (Word, Excel)
* Fast learner, ability to work on own initiative
* Flexibility
* Ability to take direction and work and part of a team
TERMS AND CONDITIONS
This position is offered on a 6-month contract from May **Apply on the
website**.
HOURS OF WORK
The hours of work for this role will be c. **Apply on the website**
hours. Hours will be flexible but are envisaged to be 9 ? 5.**Apply
on the website**pm Monday to Thursday and 9am-2pm on Fridays.
TO APPLY
Please send CV and covering letter to?**Apply on the website**?,
setting out how you meet the criteria for this position on or
before?**APPLY ON THE WEBSITE**ND MARCH **APPLY ON THE WEBSITE**.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
